Monthly and yearly subscriptions
You can cancel renewal before the next billing date. Paid access normally continues through the current billing period. We generally do not provide prorated refunds for unused time, except where required by law.
Renewal charges
Plans renew automatically when indicated at checkout. A missed cancellation alone does not guarantee a refund, but you may contact support@easymailforward.com promptly and we will review the account history and use of paid features.
Lifetime purchases
Lifetime access is a one-time digital service purchase. It is generally non-refundable after paid features have been activated or used, except where consumer law provides a cancellation right or the service was materially unavailable due to our error.
Issues we will review
We will review duplicate charges, an incorrect plan or amount, unauthorized transactions reported promptly, and prolonged service failure caused by our systems. Approval depends on payment records, account use, provider rules, and applicable law.
How to request a review
Email support@easymailforward.com from your account email. Include the transaction date, payment provider, amount, and reason. Do not send a full card number, password, or one-time login code.
Payment provider processing
Approved refunds are returned through the original provider and payment method. Stripe, PayPal, banks, and card networks control the time needed for the credit to appear. This policy does not limit mandatory consumer rights.